Pet Atelier – Cat & Dog Pet Solutions Store

1. Information We Collect

We collect information you provide directly to us when you create an account, place an order, or contact us for support. This includes:

•Account information — your name, email address, and password.

•Order information — shipping address, billing details, and purchase history.

•Communications — messages you send us via email or our contact form.

•Usage data — pages visited, products viewed, and interactions with our site (collected automatically via cookies and similar technologies).

2. How We Use Your Information

We use the information we collect to:

•Process and fulfil your orders, including sending confirmation and shipping notifications.

•Manage your account and provide customer support.

•Send you promotional emails and exclusive offers — only if you have opted in.

•Improve our website, products, and services through analytics.

•Comply with legal obligations and prevent fraud.

3. Sharing Your Information

We do not sell your personal information. We may share it with:

•Service providers — third parties who help us operate our business (e.g. payment processors, shipping carriers, email platforms). They are contractually obligated to keep your data secure.

•Shopify — our e-commerce platform processes your payment and order data under their own privacy policy.

•Legal authorities — when required by law or to protect the rights and safety of PawPerfect and our customers.

4. Cookies & Tracking

We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can control cookie settings through your browser. Disabling cookies may affect some features of our site.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us. We may retain certain information as required by law or for legitimate business purposes.

6. Your Rights

Depending on your location, you may have the right to:

•Access the personal data we hold about you.

•Request correction of inaccurate data.

•Request deletion of your data.

•Object to or restrict certain processing.

•Data portability — receive your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at privacy@pawperfect.com.

7. Security

We implement industry-standard security measures to protect your personal information, including SSL encryption for data in transit and secure storage practices. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated effective date. Your continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please reach out:

•Email: privacy@pawperfect.com

•Address: PawPerfect HQ, 123 Paw Lane, Pet City, PC1 2AB